Frequently Asked Questions

EyeAgile is an Agile Project Management platform of that helps to plan, organize, track, and deliver the project on time meeting the quality standards and within the budget. It is based on agile software methods, but can be used on a wide range of projects.

For the latest features and updates, follow our Social Media handles: Twitter – EyeAgile | Facebook – EyeAgileOfficial | YouTube – EyeAgile | Google Plus – EyeAgile | LinkedIn – EyeAgile

There are different subscription plans available on our website’s Pricing page. Also, the plans are listed on the Plans and Billing page of your account. To visit the page from your account, login to your account, click on “Accounts” link, and select “Manage Account” for the account who’s Plans and Billing page you want to visit.

When you sign up on EyeAgile, the system automatically creates your first account. Your first account will be automatically enrolled in the unlimited 15 days free trial, which allows you to use all features, create an unlimited number of projects, invite as many people to those projects as you like, and get email support. You can choose one of the paid plans at any time prior to the completion of 15 days period; otherwise your account will transition to the free plan automatically. Credit card is not required for the 15 days free trial or for the free plan. If you do enter credit card information before the free trial ends, then the card will not be charged until the end of the 15 days free trial.

Note: If you've joined EyeAgile by accepting a project invitation, your free trial won't begin until you create an account of your own, on the Account(s) page. Having your own account allows you to create projects, and invite collaborators to them.

If you have signed up for EyeAgile before being invited to a project in your company's account, even if you do not have any projects in your personal account, you will still see notifications that the free trial is ending. If you find any projects being used are in read-only mode after the free trial expires, you either need to make any collaborators as “Viewers” other than yourself, so those projects fit within the free plan limits, or pay for the account having associated projects, or move those projects to the paid account of the company.

If you do not upgrade your account to one of the paid plans, it will automatically transition into the free individual plan, which allows up to 5 private projects, 200MB of file storage, and no collaborators. If your usage exceeds the limits of the free plan, your projects will become read only until you either upgrade to a plan that supports your level of use, or lower the number of active private projects, collaborators, and file attachments.

Yes! Paid plans are required only in order to create private projects with collaborators other than yourself, or if you require more than 5 private projects. EyeAgile is free for individual use (with some limitations, see below), free for participation in other users' projects, free for public projects, and free for qualified non-profits and educators.

Individual use: EyeAgile is free for your own personal use, with no collaborators other than yourself, with up to 5 of your own private projects, and 200MB of storage for storing file attachments per account.

Participation in projects in other users' accounts: Accepting a project invitation and participating in projects that belong to other users' accounts is free.

Public projects: Projects that are publicly viewable, and the collaborators in these projects, do not count toward any plan limits.

Non-profits and educators: We provide free accounts for qualified non-profit organizations, as well as educators at academic institutions, by request.

Free plans are available for qualified, tax-exempt non-profit organizations as well as academic institutions and educators. To request a non-profit or academic free plan, follow these steps: If you haven't already, sign up for EyeAgile.

Sign in to EyeAgile. Then click on the Accounts link, located in the dropdown menu accessed from your name in the upper-right corner. Click MANAGE ACCOUNT on the account for which you'd like to request a non-profit or academic plan, and go to the Plans and Billing page. If you'd like to create a new account for this request, click the 'Create Account' link on your Accounts page. At the bottom of the account's Plans and Billing page, under the plans list, click the link under the section titled 'Free plans for non-profits and academic institutions'. This will take you to a request form. Fill out this form, and let us know what type of plan you're requesting (academic, non-profit, or other), the name of your organization, URL to your organization's web site, and a brief description of how you plan to use EyeAgile. You'll receive an email when we process your request, typically within 5 to 7 business days.

We encourage the use of EyeAgile to help with your studies, and have a number of options available. If you do not require privacy for your projects, you can make your EyeAgile projects public - these are free, with unlimited collaborators. Private projects are also free, but with no collaborators other than yourself. If you prefer that your projects be private, and are working with other students, please ask your professor or school to request a special academic plan.

Priority email support is available to members of projects in accounts on the Pro plans. Although we try and reply to emails from everyone, we respond to priority support requests first. We do our best to reply to high priority requests within a few business hours, and all other priority questions typically within 1-2 business days.

Community support is facilitated through our Get Satisfaction powered support site, which allows anyone to post and answer questions, feature suggestions, as well as problem reports. This allows members of the EyeAgile community to assist one another. However for all urgent problems requiring help from the EyeAgile team please contact us via the Help & Support page.

Paid accounts can be downgraded or cancelled at any time, and you will not be charged again. We do not offer refunds on any charges that have already been incurred for the current billing cycle.

We're sorry to see you go, but hopefully you'll be back one day. Meanwhile, to cancel your paid plan, please follow the steps below:

  • Click on Accounts, located in the dropdown menu accessed from your name in the upper-right corner.
  • Click MANAGE ACCOUNT for the account to cancel payments for, to go to the 'Plans & Billing' tab.
  • If the 'Choose Plan' button next to the Free plan is unavailable, click on the 'Projects' tab.
  • Mouse over each project and click 'Archive' then click OK on the confirmation dialog.
  • Return to the 'Plans & Billing' tab and click the 'Choose Plan' button next to Free.
  • Click the Confirm Plan Change button and you would see 'The account was successfully updated.

Yes, you can start with the plan that suit.

You can redeem a discount or credit coupon after you sign up for EyeAgile, on the Plans and Billing page of your account, as part of upgrading from the automatic 15 day free trial to a paid plan. To use a coupon or discount code, follow these steps: Go to your Plans & Billing page (click Accounts in the menu under your username, at the top right of the EyeAgile page, then click Manage Account). Click Choose Plan, next to the desired plan and choose Monthly or Annual billing. Enter your credit card details. Click the 'Have a coupon code? Enter it here' link, then enter your code. Click Apply. Click Confirm Plan Change.

You must be the owner of an account to make changes to its account's plan or billing information, including credit card updates and adding notes to receipts. To change the account owner, go to the account's Settings page, and choose from any of the existing account admins. To add a new admin to an account, go the account's Members tab. Billing information, including the credit card, can be changed on your paid account's Plans and Billing page. Click on the Accounts link, located in the dropdown menu accessed from your name in the upper-right corner. Choose MANAGE ACCOUNT for the appropriate account (if you own multiple), go to the Plans and Billing tab, then click the 'Edit' button at the top of the Billing Information section.

To upgrade or downgrade your EyeAgile account, you must be the account owner. Both upgrading and downgrading can be done on an account's Plans & Billing page. Click on the Accounts link, located in the dropdown menu accessed from your name in the upper-right corner. Select MANAGE ACCOUNT for the account you plan to upgrade or downgrade. Once you have opened the Plans & Billing page, to upgrade, click the 'Choose Plan' button next to the plan you wish to select. Credit card information will only need to be entered if you are upgrading from the Free Trial or Free plan to one of the paid plans. To downgrade your account, you will need to first make sure that the number of projects and the number of collaborators will fit within the limits of the downgraded plan. We suggest archiving a project to remove the project as well as the project's members from any plan is limited. If an account is downgraded, no credit is issued for any previous payments made and we don't offer refunds. For this reason, we advise waiting until just before a payment is due to downgrade.

To change your billing cycle starting from your next payment due date, you can contact us so we can do this for you. Alternatively, you can downgrade your account to the free plan and then upgrade back to the desired plan. Depending on your account usage, you may have to archive projects to meet the requirements of the free plan before you'll be able to downgrade. After upgrading, simply un-archive your projects and your projects will be back as they were before. When you downgrade and upgrade, you aren't credited for previous payments made and we don't offer refunds. So, to get the benefit of your current payment, we'd advice waiting until just before your next payment is due to downgrade, then upgrade again.

This is our SaaS (software as a service) offering. Now a days organizations prefer to run their projects on cloud. Therefore, we provide EyeAgile on the cloud to have a better collaboration. It is also beneficial to the customers to get all the powerful and latest features of EyeAgile as soon as they are available.

Yes, we do support EyeAgile onsite in case the teams need to keep their project data on their own server.