Security

Keeping your data secure

Here's what we do at EyeAgile to keep your data safe and sound.

Redundant protection against data loss

We're using state-of-the-art RAID 10 data storage and make hourly backups of EyeAgile's databases as well as daily full images of EyeAgile's servers. These backups are saved encrypted on storage services off-site, and are regularly tested for integrity. We keep hourly backups for several months and monthly backups long-term. We also store live copies of all our log files off-site. Sensitive data like passwords or credit card numbers are never logged.

Up-to-date infrastructure and patches

We keep our infrastructure updated with scheduled security maintenance updates, as well as applying any patches that are recommended to be rolled out immediately. We have measures in place to only allow maintenance access to our servers on a case-by-case basis, and have our network locked down with firewalls. For added security, our support system, as well as our main site (http://EyeAgile.com) is not hosted by the same servers or in the same network as the EyeAgile application.

Physical security

We host EyeAgile with one of the leading professional hosting companies. Hosted Company provides excellent, state-of-the-art physical security, including two-factor biometric authentication, role-based secure sub-areas, closed-circuit 24x7x365 video surveillance and physical perimeter defense measures. This is in addition to redundant systems for climate control, conditioned power, routing and internet connectivity.

Monitoring and fast response

We use redundant, world-wide monitoring services to monitor EyeAgile's infrastructure 24x7x365. Any errors, slow-downs or other abnormalities trigger automatic alarms and we pro-actively work on fixing any issues detected. If we detect issues with your account, we will contact the account owner by email.

Your data is yours, always

We don't share your data with anyone and if you decide to cancel your account, we make it easy for you to download all your data. Please see our privacy policy for more details.

Reporting incidents

Please send urgent and/or sensitive security reports directly to info@EyeAgile.com. Use our public key to securely send sensitive data to us and let us know how we can securely contact you. For any other questions, please contact us via our support email address.

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