Frequently Asked Questions

What is EyeAgile?

EyeAgile is a story-based project planning tool from Innoeye Labs that allows teams to collaborate and react to real-world changes instantly. It's based on agile software methods, but can be used on a wide range of projects.

How can I learn about its features?

For the very latest, follow @eyeagile on Twitter. We also have a blog, and all recent features are on the Recent Updates page.

How can I share my feedback for EyeAgile?

We'd love to hear your thoughts! Please visit our community site to share your ideas for how to improve EyeAgile feedback, or to chime in on existing topics from other users. If you have a suggestion that is not already addressed, please add a new topic.

How much does a EyeAgile subscription cost?

Here are a number of different subscription plans available. Most are listed on our Pricing page. There are larger plans listed on the Plans & Billing page for your account. To get to this page, click on the Accounts link, located in the dropdown menu accessed from your name in the upper-right corner. Select MANAGE ACCOUNT for the account whose Plans & Billing page you want to visit.

How does the 15 day free trial work?

When you sign up for EyeAgile, the system creates your first account for you automatically. Your first account will be automatically enrolled in the unlimited 15 day free trial, which allows you to use all features, create an unlimited number of projects, invite as many people to those projects as you'd like, and get email support. You can choose one of the paid plans at any time prior to the end of the 15 day period, otherwise your account will transition to the free plan automatically. No credit card is required for the 15 day free trial or if you wish to remain on the free plan. If you do enter credit card information before the free trial ends, the card will not be charged until the end of the 15 day free trial.

Note: If you've joined EyeAgile by accepting a project invitation, your free trial won't begin until you create an account of your own, on the Account(s) page. Having your own account allows you to create projects, and invite collaborators to them. More on accounts here.

If you signed up for EyeAgile before being invited to a project in your company's account, even if you do not have any projects in your personal account, you will still see notifications that the free trial is ending. If you find any projects you are using are in read-only mode after the free trial expires, you either need to make any collaborators other than yourself Viewers so those projects fit within the free plan limits, pay for the account the projects are in, or move those projects to the paid company account.

What happens after the end of the free trial?

If you do not upgrade your account to one of the paid plans, it will automatically transition to the free individual plan, which allows up to 5 private projects, 200MB of file storage, and no collaborators. If your usage exceeds the limits of the free plan, your projects will become read only until you either upgrade to a plan that supports your level of use, or lower the number of active private projects, collaborators, and file attachments.

Is EyeAgile really free for public projects, individual use, non-profits, and educators?

Yes! Paid plans are required only in order to create private projects with collaborators other than yourself, or if you require more than 5 private projects. EyeAgile is free for individual use (with some limitations, see below), free to participate in other users' projects, free for public projects, and free for qualified non-profits and educators.

Individual use: EyeAgile is free for your own personal use, with no collaborators other than yourself, with up to 5 of your own private projects, and 200MB of storage for story file attachments per account.

Participating in projects in other users' accounts: Accepting a project invitation and participating in projects that belong to other users' accounts is free.

Public projects: Projects that are publicly viewable, and the collaborators in these projects, do not count toward any plan limits.

Non-profits and educators: We provide free accounts for qualified non-profit organizations, as well as educators at academic institutions, by request.

How can I request a free plan for my non-profit or academic institution?

Free plans are available for qualified, tax-exempt non-profit organizations as well as academic institutions and educators. To request a non-profit or academic free plan, follow these steps: If you haven't already, sign up for EyeAgile.

Sign in to EyeAgile. Then click on the Accounts link, located in the dropdown menu accessed from your name in the upper-right corner. Click MANAGE ACCOUNT on the account for which you'd like to request a non-profit or academic plan, and go the Plans and Billing page. If you'd like to create a new account for this request, click the 'Create Account' link on your Accounts page. At the bottom of the account's Plans and Billing page, under the plans list, click the link under the section titled 'Free plans for non-profits and acadEyeAgileemic institutions'. This will take you to a request form. Fill out this form, and let us know what type of plan you're requesting (academic, non-profit, or other) the name of your organization, URL to your organization's web site, and a brief description of how you plan to use EyeAgile. You'll receive an email when we process your request, typically within 5 to 7 business days.

I am a student, do I qualify for a free plan?

We encourage the use of EyeAgile to help with your studies, and have a number of options available. If you do not require privacy for you projects, you can make your EyeAgile projects public - these are free, with unlimited collaborators. Private projects are also free, but with no collaborators other than yourself. If you prefer that your projects be private, and are working with other students, please ask your professor or school to request a special academic plan.

What is the difference between community and priority email support?

Priority email support is available to members of projects in accounts on the Pro plans. Although we try and reply to emails from everyone, we respond to priority support requests first. We do our best to reply to urgent priority requests within a few business hours, and all other priority questions typically within 1-2 business days.

Community support is facilitated through our Get Satisfaction powered support site, which allows anyone to post and answer questions, feature suggestions, as well as problem reports.This allows members of the EyeAgile community to assist one another. However for all urgent problems requiring help from the EyeAgile team please contact us via the Help & Support page.

Can I get a refund?

Paid accounts can be downgraded or cancelled at any time, and you will not be charged again. We do not offer refunds on any charges that have already been incurred for the current billing cycle.

How do I cancel my EyeAgile subscription?

We're sorry to see you go, but hopefully you'll be back one day. Meanwhile, to cancel your paid plan, please follow the steps below:

Click on Accounts, located in the dropdown menu accessed from your name in the upper-right corner.

Click MANAGE ACCOUNT for the account to cancel payments for, to go to the 'Plans & Billing' tab.

If the 'Choose Plan' button next to the Free plan is unavailable, click on the 'Projects' tab.

Mouse over each project and click 'Archive' then click OK on the confirmation dialog.

Return to the 'Plans & Billing' tab and click the 'Choose Plan' button next to Free.

Click the Confirm Plan Change button and you should see 'The account was successfully updated.'

I'm not sure which plan I need, can I decide later?

Yes, you can start with the plan that suit.

I have a discount or credit coupon code. Where do I enter it?

You can redeem a discount or credit coupon after you sign up for EyeAgile, on the Plans and Billing page of your account, as part of upgrading from the automatic 15 day free trial to a paid plan. To use a coupon or discount code, follow these steps: Go to your Plans & Billing page (click Accounts in the menu under your username, at the top right of the EyeAgile page, then click Manage Account). Click Choose Plan, next to the desired plan and choose Monthly or Annual billing. Enter your credit card details. Click the 'Have a coupon code? Enter it here' link, then enter your code. Click Apply. Click Confirm Plan Change.

How can I edit my billing information or change the credit card on file?

You must be the owner of an account to make changes to its account's plan or billing information, including credit card updates and adding notes to receipts. To change the account owner, go to the account's Settings page, and choose from any of the existing account admins. To add a new admin to an account, go the account's Members tab.Billing inf ormation, including the credit card, can be changed on your paid account's Plans and Billing page. Click on the Accounts link, located in the dropdown menu accessed from your name in the upper-right corner. Choose MANAGE ACCOUNT for the appropriate account (if you own multiple), go to the Plans and Billing tab, then click the 'Edit' button at the top of the Billing Information section.

How do I change my Eyeagile subscription plan?

To upgrade or downgrade your EyeAgile account, you must be the account's owner.Both upgrading and downgrading can be done on an account's Plans & Billing page. Click on the Accounts link, located in the dropdown menu accessed from your name in the upper-right corner. Select MANAGE ACCOUNT for the account you plan to upgrade or downgrade.Once you have opened the Plans & Billing page, to upgrade, click the 'Choose Plan' button next to the plan you wish to select. Credit card information will only need to be entered if you are upgrading from the Free Trial or Free plan to one of the paid plans.To downgrade your account, you will need to first make sure that the number of projects and the number of collaborators will fit within the limits of the downgraded plan. We suggest archiving a project to remove the project as well as the project's members from any plan limits.If an account is downgraded, no credit is issued for any previous payments made and we don't offer refunds. For this reason, we advise waiting until just before a payment is due to downgrade.

Can I change my existing plan to Monthly or Annual billing?

To change your billing cycle starting from your next payment due date, you can contact us so we can do this for you. Alternatively, you can downgrade your account to the Free plan and then upgrade back to the desired plan. Depending on your account usage, you may have to archive projects to meet the requirements of the Free plan before you'll be able to downgrade. After upgrading, simply un-archive your projects and your projects will be back as they were before. When you downgrade and upgrade, you aren't credited for previous payments made and we don't offer refunds. So, to get the benefit of your current payment, we'd advise waiting until just before your next payment is due to downgrade, then upgrade again.

Why are you offering Eyeagile as SaaS?

This is our SaaS (software as a service) offering. Now days organizations prefer to run their projects on cloud. Therefore, we have provided Eyeagile on the cloud to have a better collaboration. It is also beneficial to the customers to get all the powerful and latest features of Eyeagile as soon as they are available.

Do you support Eyeagile in hosted mode?

Yes, we do support Eyeagile onsite in case if the teams need to keep their project data on their own server.
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